Service7x24 Platform & App · Last updated: November 6, 2026

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These Terms of Service ("the Terms") govern the access and use of the Service7x24 web platform, mobile applications (Android and iOS), associated backend, APIs, and cloud services. By creating an account, registering your company, signing in, or using Service7x24, you agree to these Terms; if you do not agree with them, do not use the platform or the application. The Privacy Policy explains how personal data is collected and processed for you, your company, and your contacts, and forms an integral part of this agreement.

1. Acceptance of the Terms

By accessing, downloading, registering a company, signing in, or using Service7x24, you confirm that you have read, understood, and accept these Terms and the Privacy Policy. The service provider is BJ Consultores S.A.S., holder of Colombian NIT 901116809-9, with domicile at Calle 5 Sur No. 29 A 141, Oficina 1404, Medellín, Antioquia, Colombia. Contact email: info@service7x24.com and soporte@service7x24.com. If you use the service on behalf of a company, partnership, business, or organization, you represent and warrant that you hold full legal authority to accept these Terms and bind that entity. If you do not accept these Terms, you must stop using the service and request account closure.

2. Description of the service

Service7x24 is a cloud-based Software as a Service (SaaS) platform built for Customer Relationship Management (CRM), third-party contact directories, interaction tracking (inquiries, requests, complaints, customer service tickets, commercial visits, phone calls, field logs), project workflows, sales opportunity Kanban pipelines, intelligent customer segmentation (including RFM analytical models), applied Artificial Intelligence integrations (MCP servers and conversational assistants), and multi-channel notifications. The service is delivered through its responsive web application and complementary mobile apps.

• The service runs under a multi-tenant cloud architecture that provides logical and database segregation for each registered enterprise.
• We may add, enhance, modify, or update features periodically to optimize system performance, security, and user experience, subject to section 11.
• Service7x24 is not an emergency response, medical, or life-safety service. It is an enterprise productivity and customer management platform; it must not be used for life-critical operations, personal emergency safety, or critical physical infrastructure where uninterrupted human safety is at stake.

3. Your account and company users

Using Service7x24 requires registering a corporate company account and provisioning authorized user credentials. The rules governing accounts are:

• You must be at least 18 years old or legal age of majority in your jurisdiction to register an enterprise account and enter into binding business agreements.
• You may register your company and log in using direct credentials (business email and password) or via federated Single Sign-On (such as Microsoft Office 365 / Microsoft Entra ID). The data provided must be truthful, accurate, and kept up to date.
• Each user and company are strictly responsible for maintaining the confidentiality of their passwords, API authentication tokens, and MCP server credentials. Any suspected breach or unauthorized access must be reported immediately to soporte@service7x24.com.
• User accounts and credentials are for individual, authorized use. The company administrator is responsible for assigning appropriate access roles and permissions to collaborators, and for promptly revoking access when a team member leaves the company.
• We may require institutional email verification to authenticate the account and enable company workspaces.
• The company owner or administrator may terminate the subscription and request account and data deletion at any time by contacting soporte@service7x24.com.

4. Plans, trial period, rates and billing

Service7x24 offers a free plan to get started and monthly subscription plans tailored to the number of registered contacts (third parties) and active team members. Reference rates and plan thresholds are:

VAT Exemption: In accordance with Article 476, Item 23 of the Colombian Tax Code (Estatuto Tributario), cloud computing and Software as a Service (SaaS) solutions are expressly exempt from Value Added Tax (IVA).

Rates are established in Colombian Pesos (COP). Thresholds and monthly fees are calculated automatically at billing close based on active clients and registered user seats.

• Free Plan and Trial: Any new organization may sign up on the Free Plan to evaluate the system with zero upfront commitment and without submitting credit card details. When third-party records exceed 25 or more than 2 users are required, the workspace scales automatically into the Base Plan or relevant team package.
• Secure Payment Gateway (Bold): Online transactions are processed through Bold (Bold.co) via PSE (Colombian direct bank debit), credit, and debit cards. Service7x24 never receives or stores complete credit card numbers or banking secrets.
• Billing Cycle and Due Date: Invoices are generated during the first days of each calendar month, with payment due on the 6th day of the month at 00:10 AM.
• Suspension for Overdue Balances: If an invoice remains unpaid past the due date, courtesy notifications and reminder emails are delivered. In the event of persistent non-payment, company access may be temporarily suspended until payment verification. Company data remains safe and preserved during suspension.
• Right of Withdrawal (Derecho de Retracto): In distance sales, consumers have the statutory right to withdraw within five (5) business days following purchase under Article 47 of Law 1480 of 2011, provided service delivery has not been fully completed.
• Payment Reversal (Reversión del Pago): Where a payment was unauthorized, fraudulent, or debited in error, customers may request a payment reversal pursuant to Article 51 of Law 1480 of 2011 before Bold and their financial institution.
• Plan Adjustments: Organizations may scale user seats or contact volume at any time; billing for subsequent periods will reflect the active capacity utilized.

5. Your content and enterprise data

Your client databases, leads, sales opportunities, interaction notes, documents, attachments, and projects belong solely to your organization:

• We claim no intellectual property or ownership over your business content. All title, rights, and interests in your company data remain yours.
• You grant us a limited, non-exclusive, worldwide license strictly during your subscription term to host, transmit, process, backup, and display your data solely to provide the SaaS service to your authorized users.
• Your organization acts as the Data Controller (Responsable del Tratamiento) for all personal data of third parties and customers uploaded to the platform, and represents having obtained lawful consent under Colombian Law 1581 of 2012 (Habeas Data) and applicable privacy regulations. Service7x24 acts as a Data Processor (Encargado del Tratamiento) upholding rigorous technical and confidentiality measures.
• Service7x24 executes automated infrastructure backups; however, companies are advised to maintain periodic offline exports of essential business records.
• Upon account closure or termination, we will delete or anonymize your data in accordance with our Privacy Policy.

6. Acceptable use

Service7x24 must be used in good faith and in full compliance with applicable law. The following practices are strictly prohibited:

• Using the platform for illegal, fraudulent, harassing, or deceptive activities.
• Using messaging, notification, or interaction modules to transmit unsolicited mass commercial messages (spam) or infringe consumer protection rules.
• Attempting to bypass security barriers, license limits, user seat quotas, or cross-tenant boundaries between customer workspaces.
• Accessing or attempting to access data, databases, or accounts belonging to other customer organizations.
• Reverse engineering, decompiling, disassembling, or performing automated mass scraping or indexing of the application code, APIs, or user interfaces without prior written consent.
• Reselling, sublicensing, leasing, or commercializing service access to third parties without an explicit written reseller agreement.

Breach of these rules entitles Service7x24 to immediately suspend or terminate the offending account, without prejudice to statutory legal remedies.

7. Location and mobile notifications

Service7x24 mobile applications offer field tracking and real-time push alerts to facilitate commercial operations:

• Location-based features (such as customer check-in, field visit geo-tagging, and route audits) require express permission granted on your mobile device (Android / iOS). If permission is denied, the app continues to operate, but location-dependent features will remain inactive.
• Geolocation precision relies on GPS hardware, cellular signal quality, and device power-saving algorithms. Service7x24 cannot warrant exact continuous coordinates.
• Push notifications (task assignments, customer follow-up alerts, status changes) are routed through OneSignal and mobile operating system notification daemons (Google FCM / Apple APNs). Occasional transmission delays may occur due to mobile carrier network conditions or device battery optimizations.
• Service7x24 should not be utilized as a sole life-critical safety tracker for personnel or security operations.

8. Team collaboration, roles and permissions

Service7x24 enables seamless coordination among commercial, customer service, and management teams within your company:

• The company administrator is solely responsible for inviting team members, assigning appropriate roles, and establishing viewing permissions over client records and sales pipelines.
• The enterprise is legally accountable for actions, modifications, and communications conducted by users operating under its corporate tenant.
• When an employee or contractor leaves the enterprise, the company administrator is responsible for promptly disabling or removing their account in the administration panel to safeguard confidentiality.

9. Third-party services and integrated platforms

Service7x24 integrates with industry-standard technological providers to deliver high quality service:

• Bold Payment Gateway (Bold.co): Electronic payments and card debits are executed directly through Bold in compliance with PCI-DSS security standards.
• Microsoft Corporate Authentication: Federated login via Microsoft (Azure Active Directory / Office 365) is governed by Microsoft Corporation's terms and security standards.
• Infrastructure and Push Notifications: We use OneSignal for push notifications and Amazon Web Services (AWS) for scalable cloud hosting.
• Application Stores (Apple App Store & Google Play Store): When downloading our mobile apps from store marketplaces, you acknowledge that these Terms are entered into solely between your enterprise and Service7x24, not with Apple Inc. or Google LLC. However, Apple and Google are third-party beneficiaries entitled to enforce store rules.

10. Intellectual property of the platform

Service7x24, its brand name, logos, user interfaces, database designs, source code, algorithms, and documentation are the exclusive property of BJara Consultores S.A.S. or its licensors, protected by Colombian intellectual property legislation and international treaties. These Terms grant you no property rights over the software. We grant your company a limited, non-exclusive, revocable, non-transferable SaaS license for internal business use throughout your active subscription.

11. Availability, maintenance and service updates

We deploy technical efforts to ensure Service7x24 is available 24 hours a day, 7 days a week (7x24). However, service may undergo brief interruptions during scheduled preventive maintenance windows or external network outages beyond our control. We may upgrade or adapt system features over time. If the platform were ever permanently discontinued, advance written notice of at least thirty (30) calendar days will be provided so you can export your customer and interaction records.

12. Statutory warranty and disclaimers

As a user and consumer, you hold mandatory legal warranties of quality, safety, and suitability under Colombian Consumer Law (Law 1480 of 2011). Nothing in these Terms limits or excludes those non-waivable statutory rights. Outside mandatory statutory consumer provisions, Service7x24 is provided "as is" and "as available", without implied warranties of fitness for a specific undocumented business model, nor absolute immunity from external network or third-party disruptions.

13. Limitation of liability

To the maximum extent permitted by applicable law, Service7x24 and its developers shall not be liable for indirect, incidental, punitive, or consequential damages, lost profits, commercial loss, or reputational harm arising from the use or inability to use the platform. Total aggregate monetary liability for any claims arising under these Terms shall be strictly capped at the total subscription fees actually paid by the company to Service7x24 during the twelve (12) months preceding the event giving rise to the claim. This limitation does not apply to intentional misconduct (dolo) or gross negligence (culpa grave), nor to non-waivable consumer protection rights.

14. Suspension and termination

You may cancel your subscription and close your account at any time. Service7x24 may suspend or terminate service access under the following circumstances:

• If subscription invoices remain unpaid past the due date and courtesy cure periods.
• If you materially or repeatedly breach these Terms or applicable law.
• If required by a valid ruling of a judicial or administrative authority.
• If your usage creates a security risk or threatens platform performance for other tenant organizations.

Where reasonable, we will provide advance notice of suspension with the reasons, enabling you to remedy the condition. Upon termination, your right to access the software ceases; clauses on content, intellectual property, warranties, liability, and governing law survive.

15. Changes to these Terms

We may amend or update these Terms to reflect technical improvements or legal requirements. Updated versions will be posted on this page with an updated revision date. If revisions are material to your rights or pricing, notice will be provided via email or dashboard alert before they take effect. Continued use of Service7x24 after changes take effect constitutes acceptance of the revised Terms.

16. Governing law and dispute resolution

These Terms are governed by and construed in accordance with the laws of the Republic of Colombia, including Law 1480 of 2011 (Consumer Statute), Law 527 of 1999 (E-Commerce and Electronic Data Messages), and Law 1581 of 2012 (Habeas Data). Acceptance of these Terms electronically is legally binding and valid.

• Amicable settlement: Before commencing formal proceedings, write to us at info@service7x24.com or soporte@service7x24.com: we will endeavor to resolve the issue amicably within thirty (30) calendar days.
• Consumer Protection Authority: If an agreement is not reached, consumers may file matters before the Superintendencia de Industria y Comercio (SIC) or authorized conciliation centers in Colombia.
• Right of Withdrawal: Consumers retain the right of withdrawal within five (5) business days following initial subscription pursuant to Article 47 of Law 1480 of 2011.
• Payment Reversal: If an electronic payment was unauthorized, fraudulent, or debited in error, consumers may request a reversal under Article 51 of Law 1480 of 2011 before Bold and their banking institution.
• Jurisdiction: All legal disputes shall be submitted to the competent courts of the Republic of Colombia, establishing Medellín as the contractual venue, without prejudice to statutory consumer domicile rules.

17. Contact