Service7x24 Platform & App · Last updated: November 6, 2026

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At Service7x24 ("we", "us"), we recognize that customer data, contact directories, commercial interactions, and business records are highly valuable and sensitive assets. This Privacy Policy outlines transparently what data we collect through the Service7x24 web platform and mobile apps, how it is processed, with whom it is shared, and your statutory rights under applicable privacy legislation.

1. Data Controller and Service Provider

The service provider and data controller for platform operations is Mauricio Ramírez – Service7x24 (Colombian ID available upon request), with address at Av. Las Palmas #Km 5, Buenos Aires, Medellín, Antioquia, Colombia, and contact at mail@service7x24.com and soporte@service7x24.com. We process personal data under Colombian Law 1581 of 2012, Regulatory Decree 1377 of 2013, and Law 1266 of 2008 (Habeas Data); where users reside in the European Union, the General Data Protection Regulation (GDPR) is observed.

2. Data We Process and Purpose

2.1. Account and Organizational Data

• Information: Company name, tax ID (NIT/RUT), contact address, business email, authorized user names, encrypted passwords, and profile metadata.
• Purpose: Account authentication, company tenant provisioning, user authorization, and customer service delivery.

2.2. Customer Data Uploaded by Your Organization (CRM Content)

• Information: Names of client contacts, phone numbers, email addresses, commercial notes, interaction logs (PQR, calls, visits), sales opportunities, and project tasks.
• Roles: Your company acts as the Data Controller for records of your customers and prospects. Service7x24 acts strictly as the Data Processor, hosting and processing the information under technical isolation and confidentiality.

2.3. Location and Mobile Permissions

• Information: Precise or approximate geolocation coordinates when authorized in the mobile application.
• Purpose: Field check-in verification, commercial visit logging, and geographical route optimization for sales or support agents. Coordinates are transmitted only upon active user interaction.

3. Third-Party Service Providers

4. Security and Storage

• Data is transmitted using Transport Layer Security (TLS/HTTPS) encryption.
• Databases are logically separated by company ID to ensure strict multi-tenant isolation.
• API endpoints require encrypted bearer tokens and role-based access checks.

5. Retention and Account Deletion

Data is stored during the active lifecycle of your subscription. Company administrators may request complete data export and deletion at any time by contacting soporte@service7x24.com.

6. Your Statutory Rights

Under Law 1581 of 2012 and GDPR, you have the right to know, update, rectify, and suppress your personal data, and revoke consent. Inquiries are resolved within 10 business days and claims within 15 business days. Write to mail@service7x24.com to exercise your rights.

7. Contact